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Frequently Asked Questions:
Q: Where is my order?
A: We try to ship orders within 2 business days of receiving them. Please email us if you have not recieved your order within 10 business days.
Q:How is my order being shipped?
A: Orders are shipped via the United States Postal Service.
Q: Where is my order coming from?
A: Your order is hand-packed by our team at the Sidehatch Bunker in Charlestown, MA.
Q: My order was damaged in the mail.
A: Please inform us of any damaged items within 10 days of receiving them. We ask that you return the damaged items to us so that we can send you new items in a timely fashion.
Q: Why do I have to use PayPal?
A: PayPal is a trusted payment solution that protects both the buyer and the seller. You don't need a PayPal account to make a purchase!
For all other questions please send an e-mail to shop@sidehatchentertainment.com! |
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